Prime

1. Whether I can get refund for Jeulia Prime after I join it?

Jeulia Prime is not refundable.

2. What does 10x Points mean?

It means you will get 10 times points for what you paid for your order. For example, if you paid NZ$150 for your order, you will get 1000 points, which is equal to NZ$15 for your next purchase.

3. What is Free Standard Shipping No Minimum?

For the AU & NZ, we offer free standard shipping (valued NZ$15).

4. How do I use Jeulia Prime to place my order?

You just need to log in your account then you will enjoy Prime Pirce for any items (excluding virtual items).

5. How can I get dedicated VIP service?

The service is only for Jeulia Prime members. All tickets from Prime members will receive 7x24 dedicated services.

6. What is Return Shipping Fee Reimbursements?

For Prime members, we'll reimburse you NZ$15 Store Credit automatically as the return shipping fee for your first return or exchange, as per request.

7. How do I get Free Birthday Surprise?

In your birth month, if you make a purchase, a free birthday surprise will be included in your order.